As a team leader or project manager, it’s your job to guide your team towards results — but results shouldn’t come at the expense of connection and trust. In this training, we integrate core leadership principles with the framework of Compassionate Accountability (CA), equipping you to hold yourself and others accountable without sacrificing relationships.

This two-day training starts with a pre-work evidence-based assessment, giving you personal insight into how you currently navigate conflict, reduce drama, and provide feedback and coaching. From there, you’ll explore the mindset, tools, and language of Compassionate Accountability to build the kind of leadership presence that creates both safety and stretch.

You’ll gain insights into common team dynamics and challenges, learn how to motivate and engage others with empathy, and discover how to foster a culture where people feel safe, valued, and challenged to perform. Whether you’re leading a project or a team, this training will enhance your ability to lead with clarity, purpose, and compassion.

BENEFITS …

• Understand the complexities and challenges of building effective project teams through a compassionate lens

• Learn how to lead with both courage and connection, balancing empathy with accountability

• Gain practical insight into the Partner Mindset and its impact on leadership

• Develop awareness of your own leadership style and improve how you show up in difficult conversations

• Acquire best practices for communicating, problem solving, negotiating, and conflict resolution

• Build motivation, ownership and flexibility across your team

• Learn how to recognize unproductive conflict behaviors and shift from drama to constructive dialogue

• Apply the Compassionate Accountability feedback cycle to coach, correct, and develop others effectively

• Discover the difference between drama-based helping and accountability-based coaching

This two-day training blends fundamental leadership theory with the practical Compassionate Accountability® (CA) framework, structured around six integrated modules: 

Module 1: Leadership & the Partner Mindset 

• Define leadership in a context of trust and results 

• Understand the Partner Mindset and its impact on team culture 

• Explore compassionate vs. traditional leadership styles 

• Learn motivation theories and what drives behavior in teams 

• Introduce the Compassion Cycle: openness, resourcefulness, persistence 

Module 2: Leading Group Development with Compassion 

• Apply CA principles to foster psychological safety 

• Identify team roles and stages of team development 

• Understand how compassionate leadership supports healthy group formation 

Module 3: Conflict & Drama Roles 

• Recognize the 3 core roles of unhealthy conflict behavior 

• Compare drama responses with the Partner approach 

• Understand conflict as a growth opportunity 

Module 4: Decision-Making, Ownership & Accountability 

• Explore decision-making models that respect autonomy and ownership 

• Learn how to delegate effectively and build team responsibility 

• Apply the CA feedback cycle to navigate accountability conversations constructively 

Module 5: Feedback, Influence & Negotiation 

• Deliver clear, kind and effective feedback 

• Practice active listening and communication techniques 

• Compare drama-based helping with accountability-based coaching 

• Explore power and influence in leadership 

• Negotiate under pressure without losing connection 

Module 6: Resilience, Flexibility & Corrective Action 

• Learn to lead through uncertainty and challenge 

• Recognize when conflict escalates into drama and apply CA corrective strategies 

• Develop flexibility and resilience in yourself and your team