Servicedesk Consultant

Full-time
Ghent
Posted 3 months ago

Your role

As a Microsoft Gold Partner, we help our customers to manage their projects by implementing the Microsoft Project and Portfolio Management solution and as Apptio Partner, we help our customers to manage their agile portfolio by implementing TargetProcess. Once implementation projects operated, we offer support services via our global Service Desk. Day after day, our Service Desk supports our customers to maintain, enhance or fix deployed solutions.

Your day-to-day activities

  • Be the first line support for customers covered by a support services contract
  • Handle customer requests “end to end” based on your knowledge of supported solutions (Project Server, Project Online, TargetProcess, …)
  • Coordinate, with senior consultants, advanced requests handling with a focus on SLA and customer satisfaction
  • Monitor entry points for customer requests (Mails & Helpdesk platform)
  • Followup and participate to Software Factory activities
  • Participate to the evolution of the Service Desk (Review of processes, automation and industrialization of activities, etc.)

Next to your Service Desk assignment, you will be involved in the internal ICT support for our employees:

  • By being part of the first line support for internal employees for their technical questions
  • Handling requests for laptop renewal or initialization (for new employees)
  • Basic support on usage of internal software, MS365 products and other business tools used within the organization
  • Acting as backup for the main support engineer.

Your profile

  • A bachelor’s or master´s degree or an equivalent degree in Applied Sciences, Engineering or Information Technology
  • First experience in Support Services
  • Ideally, you have 1-3 years of experience in supporting/implementing/integrating corporate tool (Project Online, TargetProcess, SAP, JIRA, ServiceNow,….)
  • Fluency in Dutch & English and basic knowledge of French
  • Practical knowledge of Business Intelligence tools – ideally Microsoft PowerBI
  • Excellent researcher and analyst, with sharp problemsolving skills and a customeroriented mindset.

Our offer

  • You will be able to develop yourself both personally and professionally throughout. The Threon Academy supports your growth, with the chance to get certified in Project Management and Microsoft tools.
  • A salary in line with your competencies and responsibilities, a package of fringe benefits (car, meal vouchers, etc.).
  • Largely varied projects and consulting missions in different sectors.
  • Personalized coaching plan, certifications, in-house training and growth potential.
  • Work from our offices in Ghent (possibility to work from home).
  • Autonomy and cooperation in your daily work.
  • A dynamic and passionate work environment.

Interested?

Job Features

Job Category

Fulltime

1

Ghent

2

Entry

Apply Online

A valid email address is required.
A valid phone number is required.
Monitor entry points for customer requests.
Support your internal and external stakeholders with technical issues.
Join an ambitious and result-driven organization.
Expand your knowledge and expertise as a Servicedesk Consultant.

Curious about working at threon?